Simplify hospital payments with flexible solutions
SCALABLE AND SECURE
Our secure payment processing seamlessly integrates with your Hospital Information System (HIS) so you can spend less time on payment reconciliation and more time focusing on what matters — your patients.
Offer patients simple, convenient payments
Let patients pay easily with our secure hospital payment solutions. With 24/7 access to online payments across multiple platforms, patients can pay anytime, anywhere.
Online
Patients can review balances and make payments through a secure online portal at any time, from any device.
By phone
Allow self-service payments through an Interactive Voice Response (IVR) system that doesn’t require wait times or staff intervention.
In person
Enable patients to pay quickly and securely at registration, discharge or point-of-care using modern, easy-to-use terminals.
When patients understand what they owe and can pay easily, you can expect more predictable cash flow and faster reconciliation times.
27%
85%
Enhance the patient experience with IVR
IVR gives patients the flexibility to make hospital payments over the phone in a few simple steps. Take a look at how it works and the prompts they’ll hear.
- Dial the hospital phone number “Please dial ‘9’ to complete a payment and hear your account balance.”
- Enter the patient number “Please enter your patient number or guarantor ID.”
- Hear outstanding balance “Your current outstanding balance is $900.”
- Opt to pay now “Enter the amount you’d like to pay now.”
- Enter card information “Please enter your credit or debit card information.”
- Get confirmation “Your account balance is now $0. Thank you for your payment.”
The hidden cost of paper statements
If you’re still using manual, paper-based billing, it may cost you more than you think.
- $3–$4 per statement on average (printing, postage, handling)
- 30/60/90-day collection process increases the cost per statement
- 3–5 minutes of staff time per statement
- Manual follow-ups increase labor costs and delay collections
Move beyond paper-based billing
Transform your hospital billing process with a digital solution that delivers immediate operating cost reductions, accelerates cash flow and improves revenue performance — while supporting staff efficiency and patient trust.
Take control of your time and revenue*
60% reduction in statement delivery costs
30% faster payments
20% fewer accounts sent to collections
Streamline payment management with a centralized back office
Reduce administrative effort while improving efficiency with our Virtual Terminal. It’s a secure, PCI-compliant payment platform designed to streamline how hospitals accept, manage and reconcile payments — all from a single, centralized interface.
Manage hospital payments with confidence
Accept online payments 24/7, quickly, easily and securely in a PCI compliant environment — all without the need for your website to process any of your patients’ sensitive credit card information.
- 24/7, secure, online credit card payment processing
- Hosted web payments tailored and branded to your organization
- Fast and easy setup with minimal IT involvement
- Intuitive, user-friendly interface
- Flexible payment options, including one-time and recurring
- Automated payment reminders that accelerate collections
- Payment notifications sent by email
- Comprehensive, real-time transaction reporting and visibility
Why choose Global Payments?
Join other Canadian hospitals that have trusted us to help transform their payment experience.
Simplify payments without disrupting operations
Manage complex hospital payment environments while maintaining accuracy, security and operational efficiency with a solution designed to integrate, not disrupt.
Start faster
Our solution works with your existing infrastructure right out of the box, requiring minimal IT involvement.
Integrate seamlessly
Ensure consistent data exchange with your existing Hospital Information System (HIS) while aligning internal workflows.
Process securely
Payment data is transmitted, reconciled and reported accurately for financial clarity and audit readiness.
Scale effortlessly
Build a secure, multi‑channel payment ecosystem designed to scale with your organization on your terms.
Integrate easily with your Hospital Information System
Hospital payment solutions you can rely on
Respect patient privacy
Protected Health Information is never accessed, stored or handled, ensuring full alignment with provincial privacy acts.
Protect patient data
Reduce the risk of security breaches and ensure only necessary data is collected and retained by implementing data minimization practices.
Detect fraud before it happens
Get real-time notifications of fraudulent transactions with advanced algorithms and tools like geolocation monitoring.
Reduce your PCI scope by 85%
Take the guesswork out of PCI compliance. See exactly what PCI requirements apply to you and which self-assessment questionnaires you need.
Your local partner with a global perspective
With 50+ years of experience and over 10,000 Canadian healthcare locations, we’re trusted for a reason. Count on a direct membership with all major payment networks, bilingual support through our local Montreal and Toronto-based service centre and dedicated relationship management when you partner with us.
Feel supported every step of the way
Global Payments is committed to delivering a responsive and reliable support experience to ensure your payment operations remain stable, secure and optimized.
Advanced risk management
Rely on tools for fraud prevention, transaction scrutiny and debt collection built to safeguard your financial stability.
Simplified chargeback management
Get support for handling card issuer disputes, addressing customer disputes and inquiries and managing chargebacks and retrievals.
Trustworthy customer service
Count on technical assistance for hardware and software related issues, plus regional and VIP sales support to aid in retention and cross-selling efforts.
Comprehensive client support
Onboarding support ensures a smooth transition with account and terminal maintenance as well as assistance with payment support and reconciliation.
Solutions designed to give you more peace of mind
Our tiered support plans can be tailored to your organisation's size, complexity and operational needs.
Extended
Ideal for smaller-sized hospitals seeking faster response times and priority case handling and support.
Premium
Enhanced SLAs, proactive support engagement and expanded availability perfect for mid-sized hospitals with multi-site organizations.
Enterprise
Built for larger hospital networks and health systems requiring dedicated support resources, 24/7 availability and enterprise-level escalation.
Accept payments all over the hospital
Be ready to take payments anytime, anywhere by expanding your payment ecosystem across multiple channels.
- One Card
- Cafeteria
- Parking
- Gift shops
Hospital payments FAQs
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How can our hospital payment solutions enhance the patient experience?
Hospital payment solutions should reduce payment friction every step of the way and our solutions make payments simpler and more convenient for patients anywhere in their care journey. They can pay the way they prefer — online, in person or by phone — through secure, user-friendly tools.
By streamlining the payment process and giving patients more control and flexibility, hospitals deliver a smoother, faster and more modern experience that patients truly appreciate.
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Does the Global Payments hospital payments solution integrate with Epic®?
Yes, in person, over the phone and online payment solutions are seamlessly integrated into the Epic system your hospital already uses.
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Can the Global Payments hospital payments solution integrate with Meditech?In person, over the phone and online payment solutions can seamlessly exchange data with your Meditech system as well.
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Do you integrate with Oracle?
Absolutely. Trust that in person, phone and online payment solutions can seamlessly exchange data with your Oracle system.
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Can these hospital payment solutions be customized to unique AR workflows?
Can these hospital payment solutions be customized to unique AR workflows?
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What happens to my existing stored cards (tokens)?
With token migration technology, your existing stored cards, or tokens, can be transferred over with no modification required on your end. You can continue to process or bill payments to your existing patients.
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What solutions exist for non-patient billing?
We offer flexible tools to handle non-patient billing such as parking, gift shops, cafeterias or any other ancillary services. These can be managed through secure online payment pages, in-person terminals or automated phone payments.
Everything is centralized, making it easy for staff to track payments and for users to pay quickly without needing a patient account.
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How do these solutions impact my PCI DSS compliance?
Our solution is built with PCI compliance in mind so your staff doesn’t need to handle sensitive card holder information.
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Can I set payment plans for patients?Yes. Payment plans can be set up directly within your hospital information system, if available, or via our virtual terminals.
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Can I include our hospital parking within this payment solution?We offer payment integration with most parking kiosks/readers on the market. Simply contact our sales team to learn more about your options.
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How can IVR reduce phone calls and optimize bill payments?IVR provides 24/7 availability for payment collections, reducing the need for staff on the phones, even beyond office hours. It also provides needed information on the spot, such as account balances.
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What payment types can I accept at my hospital?
We offer in-person, online and IVR payments that process all major credit card brands, as well as digital wallets and debit cards.
*ROI summary based on 10,000 annual statements
Source: Datatel