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      Accept Payments
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          Accept payments online from anywhere in the world.

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          Run your business from your mobile device.

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          Deliver a seamless buying experience across every channel, location, and device.

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      Whatever your sector, size or ambition, we deliver the commerce solutions you need.

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      Global commerce depends on Global Payments

      The world's leading commerce ecosystem working for you.

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          A team of global experts delivering the future of commerce.

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          Join us and make your mark on the future of commerce.

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      • Online
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      • Point of sale
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      • Merchant Portal
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      Industries
      • Retail
      • Restaurant
      • Healthcare
      • Education
      • Nonprofit
      • Petroleum and c-store
      • Hospitality
      • Transportation
      • Public sector
       
      Issuer solutions

      Consumer and commercial issuer solutions powered by the payment stack for the future.

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      Delivering for you

      Whatever your sector, size or ambition, we deliver the commerce solutions you need.

    • Work with us
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      Global commerce depends on Global Payments

      The world's leading commerce ecosystem working for you.

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We're here for you

Our always-on support is here to help you run and grow your business.

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Help for existing
customers

Everything you need—it's just a click away

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Manage your account

Current customers—manage everything in one place. Log in to your Merchant Portal to view reporting, disputes, deposits, access statements, and more.

Help Center

Browse our technology guides, “how-to” videos, and insights.

One destination for developers

Visit our developer page to access the APIs, SDKs, and documentation you need.

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Need to talk?
Our support team is on hand, 24/7.

Call us anytime at +1 (800) 361-8170,
or fill out this form for a callback.

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Your questions, answered

  • Where can I find my Merchant Identification (MID) number?

    {A6FA7CF3-B379-45A0-951B-5BA473CA92AD}
    Put your tag in here.

    Adelita, Customer Support Representative

    Check for your MID number in two places:

    1. The top of your merchant processing statement
    2. On your sale or batch receipts
  • How do I reset my password?

    {A6FA7CF3-B379-45A0-951B-5BA473CA92AD}
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    Adelita, Customer Support Representative

    Our customer support team can help you reset any password. Please have your Merchant Identification (MID) number handy when you call.

  • {A6FA7CF3-B379-45A0-951B-5BA473CA92AD}
  • How can I get a copy of my statement and understand my billing?

    {A6FA7CF3-B379-45A0-951B-5BA473CA92AD}
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    Adelita, Customer Support Representative

    You can check your billing and statements in Merchant Portal—just sign in to access it. Or call our customer support team with your Merchant Identification (MID) number at the ready.

  • What is a chargeback?

    {A6FA7CF3-B379-45A0-951B-5BA473CA92AD}
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    Adelita, Customer Support Representative

    You might get a chargeback if your customer or issuing bank disputes a transaction. Often this happens when a customer doesn’t recognize a purchase and they contact their bank to follow up. While the bank investigates the transaction, they issue a chargeback to you and it’s deducted from your account.

  • How can I defend myself against chargebacks?

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    Adelita, Customer Support Representative

    Important record keeping is key to defending yourself against a chargeback. Here’s a checklist to help you respond:

    1. Follow the instructions on the chargeback notification.
    2. Respond by the due date listed on the notification.
    3. Address your customer’s concerns with a written reply.
    4. Provide copies of all transaction documents, including, but not limited to:
      • Order forms
      • Invoices
      • Contracts
    5. Make sure you respond to all retrieval requests on time and accurately.

    For fast and easy access to view and respond to disputes, log in to Merchant Portal.

  • How do I cancel my account?

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    Adelita, Customer Support Representative

    We’d love to talk to you and try to resolve your concerns, so give us a call. If you still decide to leave, our customer sales team can help you close your account. Be sure the account holder is the one to call us—they need to initiate the cancellation. And have your Merchant Identification (MID) number handy when you call, along with merchant cancellation form.

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Come to the
commerce experts

Ready to take your business to the next level? We have the commerce solutions to drive your business growth.

Our experts and engineers are ready to get you started. Tell us your details and begin the route to Global Payments.

Get in touch 
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Wherever you are, we’re there

From Hong Kong to Brazil, and everywhere in between—we have the local expertise to drive your growth. Contact your nearest team to see how we can support you.

Select your region

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Corporate headquarters

Atlanta, Georgia 30326
USA

 

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Canadian Headquarters

3381 Steeles Avenue, Suite 200
Toronto, Ontario M2H 3S7
Canada
Contact sales: +1 (855) 277-6449
Contact support: +1 (800) 361-8170

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Other useful contacts

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Media inquiries

Phone: (+1) 770.829.8755

Email: [email protected]

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Investor inquiries

Phone: (+1) 770.829.8478

Email: [email protected]

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