• Careers
  • Developers
  • Support
  • Log in
  • en – ca
    • en – ca
    • fr – ca
Global Payments
Global Payments
  • Products

      Delivering for you

      Whatever your sector, size or ambition, we deliver the commerce solutions you need.

      Payments
        • Accept payments
          • Online
          • Mobile
          • Unified payments
          • Point of sale
          • Integrated
        • Issuer solutions
      Industry software
        • Retail
        • Restaurant
        • Healthcare
        • Education
        • Nonprofit
        • Petroleum and c-store
        • Hospitality
        • Transportation
        • Public sector
      Grow Your Business
        • Gift and loyalty
        • Merchant Portal
        • Business loans
      Featured content
      Report
      2023 Commerce and Payment Trends Report
      Read more
  • Solutions

      Solutions for you

      Whatever your sector, size or ambition, we deliver the technology, software and services you need.

      Learn more
        • Small and medium businesses

          Simplified point of sale and software for you–and your customers.

        • Enterprise

          Commerce at scale.

        • Multinationals

          More capability, less complexity with our worldwide footprint.

        • Financial institutions

          The partner of choice for thousands of FIs worldwide.

        • Developers

          Payment SDKs and APIs for quick integration.

        • Industries

          Powerful, tailored solutions for hundreds of industries.

      Featured content
      Report
      2023 Commerce and Payment Trends Report
      Read more
  • Partners
  • About

      We’re here to make commerce work

      The world's leading commerce platform, working for you.

        • About us

          A team of global experts delivering the future of commerce.

        • Diversity, equity and inclusion

          Empowering commerce for all starts with our inclusive and diverse workforce.

        • Contact us

          Talk to our sales team, request a demo, or get technical support.

        • Join our team

          Join us and make your mark on the future of commerce.

        • Investor relations

          Get the latest company news and earnings reports.

  • Insights
Sign up
  • Search

    Popular searches

    • Accept payments
    • Online payments
    • Support

    Quick links

    • Careers
    • Merchant portal
    • Investor relations
Contact us /en-ca/modals/signup-homepage
Search
en-CA
fr-CA
Global Payments
  • Products
      Products

      Delivering for you

      Whatever your sector, size or ambition, we deliver the commerce solutions you need.

      Payments
      • Accept payments
        • Online
        • Mobile
        • Unified payments
        • Point of sale
        • Integrated
      • Issuer solutions
      Industry software
      • Retail
      • Restaurant
      • Healthcare
      • Education
      • Nonprofit
      • Petroleum and c-store
      • Hospitality
      • Transportation
      • Public sector
      Grow Your Business
      • Gift and loyalty
      • Merchant Portal
      • Business loans
  • Solutions
      Solutions

      Solutions for you

      Whatever your sector, size or ambition, we deliver the technology, software and services you need.

      Learn more
    • Small and medium businesses
    • Enterprise
    • Multinationals
    • Financial institutions
    • Developers
    • Industries
    • Featured content
      Report
      2023 Commerce and Payment Trends Report
      Read more
  • Partners
  • About
      About

      We’re here to make commerce work

      The world's leading commerce platform, working for you.

    • About us
    • Diversity, equity and inclusion
    • Contact us
    • Join our team
    • Investor relations
  • Insights
    • Careers
    • Developers
    • Support
    • Log in
    Contact us /en-ca/modals/signup-homepage

Popular searches

  • Accept payments
  • Online payments
  • Support

Quick links

  • Careers
  • Merchant portal
  • Investor relations

We're here for you

Our always-on support is here to help you run and grow your business.

Help for existing
customers

Everything you need—it's just a click away

Manage your account

Current customers—manage everything in one place. Log in to your Merchant Portal to view reporting, disputes, deposits, access statements, and more.

Help Center

Browse our technology guides, “how-to” videos, and insights.

One destination for developers

Visit our developer page to access the APIs, SDKs, and documentation you need.

Need to talk?
Our support team is on hand, 24/7.

Call us anytime at +1 (800) 361-8170,
or fill out this form for a callback.

Request a callback

Your questions, answered

  • Where can I find my Merchant Identification (MID) number?

    Put your tag in here.

    Adelita, Customer Support Representative

    Check for your MID number in two places:

    1. The top of your merchant processing statement
    2. On your sale or batch receipts
  • How do I reset my password?

    Put your tag in here.

    Adelita, Customer Support Representative

    Our customer support team can help you reset any password. Please have your Merchant Identification (MID) number handy when you call.

  • How can I get a copy of my statement and understand my billing?

    Put your tag in here.

    Adelita, Customer Support Representative

    You can check your billing and statements in Merchant Portal—just sign in to access it. Or call our customer support team with your Merchant Identification (MID) number at the ready.

  • What is a chargeback?

    Put your tag in here.

    Adelita, Customer Support Representative

    You might get a chargeback if your customer or issuing bank disputes a transaction. Often this happens when a customer doesn’t recognize a purchase and they contact their bank to follow up. While the bank investigates the transaction, they issue a chargeback to you and it’s deducted from your account.

  • How can I defend myself against chargebacks?

    Put your tag in here.

    Adelita, Customer Support Representative

    Important record keeping is key to defending yourself against a chargeback. Here’s a checklist to help you respond:

    1. Follow the instructions on the chargeback notification.
    2. Respond by the due date listed on the notification.
    3. Address your customer’s concerns with a written reply.
    4. Provide copies of all transaction documents, including, but not limited to:
      • Order forms
      • Invoices
      • Contracts
    5. Make sure you respond to all retrieval requests on time and accurately.

    For fast and easy access to view and respond to disputes, log in to Merchant Portal.

  • How do I cancel my account?

    Put your tag in here.

    Adelita, Customer Support Representative

    We’d love to talk to you and try to resolve your concerns, so give us a call. If you still decide to leave, our customer sales team can help you close your account. Be sure the account holder is the one to call us—they need to initiate the cancellation. And have your Merchant Identification (MID) number handy when you call, along with merchant cancellation form.

Come to the
commerce experts

Ready to take your business to the next level? We have the commerce solutions to drive your business growth.

Our experts and engineers are ready to get you started. Tell us your details and begin the route to Global Payments.

Get in touch 

Wherever you are, we’re there

From Hong Kong to Brazil, and everywhere in between—we have the local expertise to drive your growth. Contact your nearest team to see how we can support you.

Choose your region

Corporate headquarters

Atlanta, Georgia 30326
USA

 

Canadian Headquarters

3381 Steeles Avenue, Suite 200
Toronto, Ontario M2H 3S7
Canada
Contact sales: +1 (855) 277-6449
Contact support: +1 (800) 263-2970

Other useful contacts

Media inquiries

Phone: (+1) 770.829.8755

Email: [email protected]

Investor inquiries

Phone: (+1) 770.829.8478

Email: [email protected]

Learn more

Stay ahead.
Stay informed.

 

Never miss an insight

Subscribe to Payments in Focus,
and stay ahead of the latest trends.

Subscribe now

CA / EN
  • Accept payments
  • Grow your business
  • Industries
  • Issuing
  • Customers
  • Insights
  • About us
  • Careers
  • Contact us
  • Investor Relations
  • Notices and Policies
  • Sitemap
  • Help Center

Already a customer?

Log in

Connect

  • LinkedIn LinkedIn
  • Twitter Twitter
  • Facebook Facebook
  • YouTube YouTube
 

Global Payments Direct, Inc. is a registered ISO of Wells Fargo Bank, N.A., Concord, CA
Global Payments Direct, Inc is a registered ISO of BMO Harris Bank N.A.
© 2023 Global Payments Inc. All rights reserved. Terms of Use Privacy Statement Code of Conduct Cookie Settings

  • Open chat
  • Hi, how can i help?

    Clock icon Our usual reply time: Less than a minute

    Close Chat
  • Close chat