Welcome to the
help centre

Find product resources, information and more.

Account

  • Reporting

    Transaction reports and management is accessible via the Reporting application as part of the Global Payments Merchant Portal. It’s ideal for:

    • Transaction logs
    • Batch totals
    • Chargebacks
    • Settlement information
    • Statements
    • Self-service tools

    RESOURCES

    Registration instructions
    User guide 

    VIDEOS

    Merchant Portal Overview

    Merchant Portal Manage Chain

    Merchant Portal Create Users

  • Disputes management

    Global Payments Disputes Management is an application accessible via the Global Payments Merchant Portal. Use Disputes Manager to view and respond to:

    • Viewing the case information for both open and resolved (closed) cases
    • Submitting a copy of a receipt
    • Accepting liability for a dispute case
    • Rebutting (refuting) a dispute case and providing documentation in support of that position

    RESOURCES

    Quick start guide
    User guide 

    VIDEOS

    Disputes Management Video

  • Supplies

    Keep your business well-equipped with POS supplies supporting Global Payments’ broad range of solutions.

    Order form

Terminals and Point of Sale (POS)

  • Global Payments Terminal Plus

    Payments acceptance. Business management. Terminal Plus is an in-store solution designed to meet your needs and keep things moving. It’s everything you need, all in a single, compact, easy-to-use device.

    RESOURCES

    Quick start guide
    User guide  

    VIDEOS

    Global Payments Terminal Plus

  • Global Payments Terminal

    Global Payments Terminal comes with our user-friendly Unified Payments Application, supporting IP, 4G LTE and Wi-Fi connectivity, and is available in standalone and semi-integrated configurations.

    RESOURCES

    Quick start guide (Castles model)
    User guide (Castles model) 

    Quick start guide (Verifone model)
    User guide (Verifone model)  

    VIDEOS

    Global Payments Terminal

  • Countertop—iCT250

    The Countertop – iCT250 point-of-sale terminal features a vivid colour screen and back-lit, easy-touch buttons and built-in tipping options. Its sophisticated design simplifies communications connections, so you can pass the terminal or use the optional external PIN Pad for a longer reach.

    RESOURCES

    Quick reference guide  
  • Short-range Wireless—iWL250B

    The Short-range Wireless–iWL250B is a Bluetooth payment terminal that boasts an extended battery life and an ultra-fast, integrated printer. Accept payments behind the counter, at the table, on the patio and more.

    RESOURCES

    Quick reference guide
  • Long-range Wireless—iWL255 3G

    The Long-range Wireless–iWL255 3G payment terminal is designed to with mobility and portability in mind. The pocket-sized design makes it easy to carry and take payments on the road for deliveries, festivals and open-air markets thanks to its 3G connectivity.

    RESOURCES

    Quick reference guide

Mobile POS

  • Mobile Pay

    Mobile Pay provides you with a convenient and secure way to accept payments and manage your business on the go. Pairing the small card reader with your smartphone or tablet allows you to securely accept contactless credit and debit card payments. Access to critical robust cloud-based back office software is included.

    RESOURCES

    Quick reference guide

    VIDEOS

    Getting started

    Pairing your Bluetooth device

    Managing inventory

    Performing a sale

    Performing a refund


Online

  • Global Payments Ecommerce (Hosted, SDK, API)

    The technology you need to accept payments on your website. Three checkout options to meet your needs – Hosted Payment Pages, APIs, and SDKs.

    Our engineers and customer success teams are always here to help you plan, develop, and launch your ideal solution.

    SUPPORT CONTACTS

    Toll-free support: +1 (888) 366-5110
    Monday to Friday, 9:00 ET – 17:00 ET with off-hours voicemail service
    Mailbox: [email protected]

    DEVELOPER SUPPORT

    Visit our developer hub for comprehensive resources.

  • Global Payments Ecommerce Virtual Terminal

    The Global Payments Ecommerce Virtual Terminal allows you to take credit and debit card payments whenever the cardholder is not present, such as via email, text, mail or phone, and process them using just your web browser. It's fast, easy and secure and eliminates the wait to collect traditional paper payment methods, like cheques.

    SUPPORT CONTACTS

    Toll-free support: +1 (888) 366-5110
    Monday to Friday, 9:00 ET – 17:00 ET with off-hours voicemail service
    Mailbox: [email protected]

    RESOURCES

    User guide

    VIDEOS

    Managing users

    Managing customers

    Perform a sale

    Transaction search and reporting

    Settled transactions

    Downloading reports

  • Mobile Pay Online Invoicing

    Mobile Pay Online Invoicing makes sending invoices and getting paid easy. Reduce the time and costs associated with traditional invoice production, and get paid faster at a fraction of the cost. To get started, download the Mobile Pay app from your device’s app store:

    RESOURCES

    Quick reference guide


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