Q: How do I cancel my account?

We’d love to talk to you and try to resolve your concerns, so give us a call. If you still decide to leave, our customer support team can help you close your account. Be sure the account holder is the one to call us—they need to initiate the cancellation. And have your Merchant Identification (MID) number handy when you call.

Question 1

Where can I find my Merchant Identification (MID) number?

Accepted Answer

Check for your MID number in three places:

The top of your merchant processing statement
On your sale or batch receipts
If you’re using a card terminal, look for a sticker with the MID number.

Question 2

How do I reset my password?

Accepted Answer

Our customer support team can help you reset any password. Please have your Merchant Identification (MID) number handy when you call.

Question 3

How can I order more supplies?

Accepted Answer

Running low on supplies? No problem. Just contact our customer support team and they can assist. Please have in hand your Merchant Identification (MID) number when you call.

Question 4

How can I get a copy of my statement and understand my billing?

Accepted Answer

You can check your billing and statements in your account — just sign in to access it. Or call our customer support team with your Merchant Identification (MID) number at the ready.

Question 5

How do I cancel my account?

Accepted Answer

We&rsquo;d love to talk to you and try to resolve your concerns, so give us a call. If you still decide to leave, our customer support team can help you close your account. Be sure the account holder is the one to call us&mdash;they need to initiate the cancellation. And have your Merchant Identification (MID) number handy when you call.

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