We're here for you
Our always-on support is here to help you run and grow your business.
Help for existing
customers
Everything you need—it's just a click away
Manage your account
Current customers—manage everything in one place. Log in to your Merchant Portal to view reporting, disputes, deposits, access statements, and more.
Help Centre
Browse our Help Centre to find resources and answers to all your frequently asked questions.
One destination for developers
Visit our developer page to access the APIs, SDKs, and documentation you need.
Your questions, answered
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Where can I find my Merchant Identification (MID) number?
{A6FA7CF3-B379-45A0-951B-5BA473CA92AD}Adelita, Customer Support Representative
Check for your MID number in three places:
- The top of your merchant processing statement
- On your sale or batch receipts
- If you’re using a card terminal, look for a sticker with the MID number.
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How do I reset my password?
{A6FA7CF3-B379-45A0-951B-5BA473CA92AD}Adelita, Customer Support Representative
Our customer support team can help you reset any password. Please have your Merchant Identification (MID) number handy when you call.
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How can I get a copy of my statement and understand my billing?
{A6FA7CF3-B379-45A0-951B-5BA473CA92AD}Adelita, Customer Support Representative
You can check your billing and statements in Merchant Portal—just sign in to access it. Or call our customer support team with your Merchant Identification (MID) number at the ready. -
What is a chargeback?
{A6FA7CF3-B379-45A0-951B-5BA473CA92AD}Adelita, Customer Support Representative
You might get a chargeback if your customer or the issuing bank disputes a transaction. Often this happens when a customer doesn’t recognize a purchase and they contact their bank to follow up. While the bank investigates the transaction, they issue a chargeback to you and it’s deducted from your account.
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How can I defend myself against chargebacks?
{A6FA7CF3-B379-45A0-951B-5BA473CA92AD}Adelita, Customer Support Representative
Important record keeping is key to defending yourself against a chargeback. Here’s a checklist to help you respond:
- Follow the instructions on the chargeback notification.
- Respond by the due date listed on the notification.
- Address your customer’s concerns with a written reply.
- Provide copies of all transaction documents, including, but not limited to:
- Order forms
- Invoices
- Contracts
- Make sure you respond to all retrieval requests on time and accurately.
For fast and easy access to view and respond to disputes, log in to Merchant Portal.
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How do I cancel my account?
{A6FA7CF3-B379-45A0-951B-5BA473CA92AD}Adelita, Customer Support Representative
We’d love to talk to you and try to resolve your concerns, so give us a call. If you still decide to leave, our customer support team can help you close your account. Be sure the account holder is the one to call us—they need to initiate the cancellation. And have your Merchant Identification (MID) number handy when you call.
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How do I make a complaint?
{A6FA7CF3-B379-45A0-951B-5BA473CA92AD}Adelita, Customer Support Representative
We always strive to provide you with the best possible service, but we understand that from time to time you may be unhappy and want to get in touch.
Please call our helpdesk on 0345 702 3344 and share your experience, or request a callback. You can also find our complaints procedure on our Help Centre.
Come to the
commerce experts
Ready to take your business to the next level? We have the commerce solutions to drive your business growth.
Our experts and engineers are ready to get you started. Tell us your details and begin the route to Global Payments.
Get in touchWherever you are, we’re there
From Hong Kong to Brazil, and everywhere in between—we have the local expertise to drive your growth. Contact your nearest team to see how we can support you.
Corporate
headquarters
Atlanta, Georgia 30326
USA
Leicester Office
Leicester
LE7 1PL
Great Britain
Dublin Office
Dublin 2
D02VC42
Ireland
Other useful contacts
Media inquiries
Phone: (+1) 770.829.8755
Email: [email protected]
Investor inquiries
Phone: (+1) 770.829.8478
Email: [email protected]