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Adelita, Customer Support Representative

Check for your MID number in three places:

1. The top of your merchant processing statement
2. On your sale or batch receipts
3. If you’re using a card terminal, look for a sticker with the MID number.

Adelita, Customer Support Representative

Our customer support team can help you reset any password. Please have your Merchant Identification (MID) number handy when you call.

Adelita, Customer Support Representative

You can check your billing and statements in Merchant Portal—just sign in to access it. Or call our customer support team with your Merchant Identification (MID) number at the ready.

Adelita, Customer Support Representative

You might get a chargeback if your customer or the issuing bank disputes a transaction. Often this happens when a customer doesn’t recognize a purchase and they contact their bank to follow up. While the bank investigates the transaction, they issue a chargeback to you and it’s deducted from your account.

Adelita, Customer Support Representative

Important record keeping is key to defending yourself against a chargeback. Here’s a checklist to help you respond:

1. Follow the instructions on the chargeback notification.
2. Respond by the due date listed on the notification.
3. Address your customer’s concerns with a written reply.
4. Provide copies of all transaction documents, including, but not limited to:
   • Order forms
   • Invoices
   • Contracts
5. Make sure you respond to all retrieval requests on time and accurately.

For fast and easy access to view and respond to disputes, log in to Merchant Portal.

Adelita, Customer Support Representative

We’d love to talk to you and try to resolve your concerns, so give us a call. If you still decide to leave, our customer support team can help you close your account. Be sure the account holder is the one to call us—they need to initiate the cancellation. And have your Merchant Identification (MID) number handy when you call.