We're here for you

Our always-on support is here to help you run and grow your business.

Help for existing
customers

Everything you need—it's just a click away

Manage your account

Current customers—manage everything in one place. Log in to your Merchant Portal to view reporting, disputes, deposits, access statements, and more.

One destination for developers

Visit our developer page to access the APIs, SDKs, and documentation you need.

Need to talk?
Our dedicated support team is on hand to help.

Call us on 0345 702 3344*,
or request a callback below

*Lines are open from 9am to 6pm, Monday to Friday, except public holidays. If you have a speech or hearing impairment, you can call us using the Relay Service by dialling 18001 followed by 0345 702 3344. Calls may be recorded. To help us continually improve on our service and in the interests of security, we may monitor and/or record your telephone calls with us. Any recordings remain our sole property.

Request a callback

Your questions, answered

  • Where can I find my Merchant Identification (MID) number?

    Put your tag in here.

    Adelita, Customer Support Representative

    Check for your MID number in three places:

    1. The top of your merchant processing statement
    2. On your sale or batch receipts
    3. If you’re using a card terminal, look for a sticker with the MID number.
  • How do I reset my password?

    Put your tag in here.

    Adelita, Customer Support Representative

    Our customer support team can help you reset any password. Please have your Merchant Identification (MID) number handy when you call.

  • How can I get a copy of my statement and understand my billing?

    Put your tag in here.

    Adelita, Customer Support Representative

    You can check your billing and statements in Merchant Portal—just sign in to access it. Or call our customer support team with your Merchant Identification (MID) number at the ready.

  • What is a chargeback?

    Put your tag in here.

    Adelita, Customer Support Representative

    You might get a chargeback if your customer or the issuing bank disputes a transaction. Often this happens when a customer doesn’t recognize a purchase and they contact their bank to follow up. While the bank investigates the transaction, they issue a chargeback to you and it’s deducted from your account.

  • How can I defend myself against chargebacks?

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    Adelita, Customer Support Representative

    Important record keeping is key to defending yourself against a chargeback. Here’s a checklist to help you respond:

    1. Follow the instructions on the chargeback notification.
    2. Respond by the due date listed on the notification.
    3. Address your customer’s concerns with a written reply.
    4. Provide copies of all transaction documents, including, but not limited to:
      • Order forms
      • Invoices
      • Contracts
    5. Make sure you respond to all retrieval requests on time and accurately.

    For fast and easy access to view and respond to disputes, log in to Merchant Portal.

  • How do I cancel my account?

    Put your tag in here.

    Adelita, Customer Support Representative

    We’d love to talk to you and try to resolve your concerns, so give us a call. If you still decide to leave, our customer support team can help you close your account. Be sure the account holder is the one to call us—they need to initiate the cancellation. And have your Merchant Identification (MID) number handy when you call.

Come to the
commerce experts

Ready to take your business to the next level? We have the commerce solutions to drive your business growth.

Our experts and engineers are ready to get you started. Tell us your details and begin the route to Global Payments.

Get in touch 

Wherever you are, we’re there

From Hong Kong to Brazil, and everywhere in between—we have the local expertise to drive your growth. Contact your nearest team to see how we can support you.

Select your region

Corporate
headquarters

Atlanta, Georgia 30326
USA


Leicester Office

Leicester
LE7 1PL
Great Britain

Dublin Office

Dublin 2
D02VC42
Ireland



Other useful contacts

Media inquiries

Phone: (+1) 770.829.8755

Email: [email protected]

Investor inquiries

Phone: (+1) 770.829.8234

Email: [email protected]

Learn more

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