• Careers
  • Developers
  • Support
  • Log in
  • en – ca
    • en – ca
    • fr – ca
  • Solutions
      Accept Payments
        • Online

          Accept payments online from anywhere in the world.

        • Mobile

          Run your business from your mobile device.

        • Unified payments

          Deliver a seamless buying experience across every channel, location, and device.

        • Point of sale

          Cloud-based POS to power your entire business.

        • Integrated

          Easily integrate payments with your software.

      Grow Your Business
        • Gift and loyalty

          Reward your customers.

        • Merchant Portal

          The intelligence and tools you need, in the cloud.

        • Business loans

          Fast and affordable to capital.

      Industries
        • Retail
        • Restaurant
        • Healthcare
        • Education
        • Nonprofit
        • Petroleum and c-store
        • Hospitality
        • Transportation
        • Public sector
       
      Issuer solutions

      Consumer and commercial issuer solutions powered by the payment stack for the future.

  • Customers

      Delivering for you

      Whatever your sector, size or ambition, we deliver the commerce solutions you need.

        • Work with us

          For everything you need to run and grow your business, we’re the only partner you need.

        • Small and medium businesses

          Simplified point of sale and software for you–and your customers.

        • Enterprise

          Commerce at scale.

        • Multinationals

          More capability, less complexity with our worldwide footprint.

        • Financial institutions

          The partner of choice for thousands of FIs worldwide.

        • Partners

          Partnership models that meet your customers’ needs.

        • Developers

          Payment SDKs and APIs for quick integration.

  • About

      Global commerce depends on Global Payments

      The world's leading commerce ecosystem working for you.

        • About us

          A team of global experts delivering the future of commerce.

        • Join our team

          Join us and make your mark on the future of commerce.

        • Diversity, Equity and Inclusion

          Empowering commerce for all starts with our inclusive and diverse workforce.

        • Investor relations

          Get the latest company news and earnings reports.

        • Contact us

          Talk to our sales team, request a demo or get technical support.

  • Insights
  • Search

    Popular searches

    • Accept payments
    • Online payments
    • Support

    Quick links

    • Careers
    • Merchant portal
    • Investor relations
Sign up
Contact us /en-ca/modals/signup-homepage
Search
English (Canada)
français (Canada)
  • Solutions
      Solutions
      Accept Payments
      • Online
      • Mobile
      • Unified payments
      • Point of sale
      • Integrated
      Grow Your Business
      • Gift and loyalty
      • Merchant Portal
      • Business loans
      Industries
      • Retail
      • Restaurant
      • Healthcare
      • Education
      • Nonprofit
      • Petroleum and c-store
      • Hospitality
      • Transportation
      • Public sector
       
      Issuer solutions

      Consumer and commercial issuer solutions powered by the payment stack for the future.

  • Customers
      Customers

      Delivering for you

      Whatever your sector, size or ambition, we deliver the commerce solutions you need.

    • Work with us
    • Small and medium businesses
    • Enterprise
    • Multinationals
    • Financial institutions
    • Partners
    • Developers
  • About
      About

      Global commerce depends on Global Payments

      The world's leading commerce ecosystem working for you.

    • About us
    • Join our team
    • Diversity, Equity and Inclusion
    • Investor relations
    • Contact us
  • Insights
    • Careers
    • Developers
    • Support
    • Log in
    Contact us /en-ca/modals/signup-homepage

Popular searches

  • Accept payments
  • Online payments
  • Support

Quick links

  • Careers
  • Merchant portal
  • Investor relations
  1. Innovation that Delivers
  2. Insights
  3. Why demand for in-store contactless payments is here to stay | Global Payments

4 minute read

Why demand for in-store contactless payments is here to stay

Friday, August 13, 2021

4 minute read

Whether they're tapping to pay with a physical card, using a digital wallet on their smartphone or wearable, or paying with a QR code—the way consumers are paying in-person continues to move in one direction: contactless. Are you moving with them?

In the wake of COVID-19, the adoption of contactless payment solutions have accelerated globally as consumers prefer low- or no-touch interactions. Digital wallets are becoming the mainstay of in-store payment choices, with contactless cards, kiosk payments, and QR codes increasing in popularity for a safer commerce experience.

In fact, 63% of consumers indicated they would switch to a business offering contactless payment options, according to Visa's Back to Business Study. While the main drivers behind 2020's rapid shift were health and safety concerns, contactless payments were already growing in popularity for three simple reasons: speed, convenience, and security.

Contactless payments are good for business

The biggest benefit of accepting contactless payments for businesses and consumers is that it's much quicker than any other in-person payment method. By simply tapping to pay, consumers cut down their wait time at checkout. And, a faster-moving line is an opportunity for businesses to generate more transactions in the same amount of time. On either side of the transaction, contactless payments are a win-win.

Additionally, contactless payments are more secure. During a contactless payment transaction, the customer's account data is tokenized into a one-time code and passed from a card or mobile device to the contactless reader at the point of sale. Since card details are never revealed, the contactless transaction is safer than a typical swipe-to-pay transaction.

Consumers want contactless

63% of consumers indicate they would switch to a business offering contactless payment options

Today's digital-native generations have no problem trying out the latest technology innovations. The payment habits of millennials and Gen Z in particular point to the future of contactless payments. A global study conducted by Mastercard found that over half of millennial and Gen Z consumers are likely to avoid shopping at stores that don't offer contactless payment at point of sale. However, even baby boomers are converts—their preference for contactless increased from 45% before the pandemic to 55% today.

Recognizing this eminent shift in preference across generations, issuers and banks have been rolling out contactless cards for years. In 2018, nearly 60% of credit and debit cards in the UK were contactless, 96% in South Korea, and only about 3.5% in the US, according to a report from A.T. Kearney. Consumer demand and competition from digital wallets (like Apple Pay, Alipay, and more) have helped to close the gap in contactless card availability across regions.

Contactless payments around the world

While it's important for both issuers and merchants to adapt to the growing global popularity of contactless payments, the level of contactless adoption and usage differs between regions and across country borders.

Asia Pacific

When it comes to contactless payments in Asia Pacific, a 2020 Mastercard study found that 91% of consumers were using tap-to-pay, with 75% of them intending to stick with that payment method after the pandemic. The same study also found that the use of QR codes is gaining traction within the region, with 71% of consumers perceiving them as more convenient for in-person payments—thanks to the ubiquitousness of mobile devices.

However, digital wallets are the most common type of online payment method throughout Asia Pacific, with a 46% market share. China has been leading the way in adoption and usage, with 56% of online payments made via digital wallets like Alipay and WeChat Pay.1

North America

In North America, credit and debit cards are still by far the most-used payment method, with 59% of consumers opting for them online. Comparatively, digital wallets are a distant second at 23% market share.2

For Canadian consumers, 56% regularly tap their physical card to make payments, according to Payments Canada. In the US, 51% of consumers are now using contactless payments, typically via contactless card or digital wallet.

Europe and the UK

Individual European countries vary widely in their preferred payment methods, but digital wallets are popular as an online option, with 21% market share in Western Europe and 25% market share in the UK.3

In the UK specifically, contactless payments accounted for 88.6% of total card transactions in 2020. And while contactless cards have been in use since 2007, the raising of the contactless limit from £30 to £45 in April 2020—and planned increase to £100 in late 2021—likely contributed to increased usage.

Thanks to COVID-19, the adoption of contactless payments accelerated rapidly, compressing the pace of change from an expected three- to five-year growth trend into less than a year. While safety might be the top priority when consumers choose tap-to-pay now, the speed and security of contactless payment will ensure it remains a dominant payment method into the future.

If you're looking for support in accepting contactless payments, check out our point-of-sale options, or contact our support team directly.


  1. PPRO, Payments Report – Asia-Pacific 2020 - Commissioned by PPRO: Edgar, Dunn & Company.
  2. PPRO, Payments Report - The North America Report 2020 - Commissioned by PPRO: Edgar, Dunn & Company.
  3. PPRO, Western and Central Europe Report 2020 - Commissioned by PPRO: Edgar, Dunn & Company

Never Miss a Blog

Get the latest insights from Global Payments

Subscribe
{5FF1AA71-EECC-4A47-8BAA-5D9DB1FB1495}

RECOMMENDED FOR YOU

No results found
Subscribe
Share Facebook Twitter LinkedIn
CA / EN
  • Accept payments
  • Grow your business
  • Industries
  • Issuing
  • Customers
  • Insights
  • About us
  • Careers
  • Contact us
  • Investor Relations
  • Notices and Policies
  • Sitemap

Already a customer?

Log in

Connect

  • LinkedIn
  • Twitter
  • Facebook
  • YouTube
{2969328A-0D49-48C8-82E7-DE69D007FBF1}
 

Global Payments Direct, Inc. is a registered ISO of Wells Fargo Bank, N.A., Concord, CA
Global Payments Direct, Inc is a registered ISO of BMO Harris Bank N.A.
© 2023 Global Payments Inc. All rights reserved. Terms of Use Privacy Statement Code of Conduct

  • Open Chat
  • Hi, how can i help?

    Clock icon Our usual reply time: Less than a minute

    Close Chat
  • Close Chat