Where can I find my Global Payments Merchant Identification (MID) Number?

Check for your MID number in three places: 1. The top of your merchant processing statement, 2. On your sale or batch receipts, 3. If you’re using a card card terminal, look for a sticker with the MID number.

How do I reset my Merchant Portal password?

Our customer support team can help you reset any password. Please have your Merchant Identification (MID) number handy when you call.

How can I get a copy of my Global Payments statement and understand my billing?

You can check your billing and statements in Merchant Portal—just sign in to access it. Or call our customer support team with your Merchant Identification (MID) number at the ready.

What is a chargeback?

You might get a chargeback if your customer or issuing bank disputes a transaction. Often this happens when a customer doesn’t recognize a purchase and they contact their bank to follow up. While the bank investigates the transaction, they issue a chargeback to you and it’s deducted from your account.

How can I defend myself against chargebacks?

Important record keeping is key to defending yourself against a chargeback. Here’s a checklist to help you respond: 1. Follow the instructions on the chargeback notification, 2. Respond by the due date listed on the notification, 3. Address your customer’s concerns with a written reply, 4. Provide copies of all transaction documents, including, but not limited to: A. Order forms, B. Invoices , C. Contracts, 5. Make sure you respond to all retrieval requests on time and accurately. For fast and easy access to view and respond to disputes, log in to Merchant Portal

How do I cancel my account?

We’d love the opportunity to resolve your concerns. And if we can’t, our customer support team can help you close your account. Be sure the account holder is the one to call us--they need to initiate the cancelation. Please have your Merchant Identification (MID) number handy when you call.

Contact Us | Global Payments (BM)

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