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Adelita, Customer Support Expert

Check for your MID number in three places:

1. The top of your merchant processing statement
2. On your sale or batch receipts
3. If you’re using a card card terminal, look for a sticker with the MID number.

Adelita, Customer Support Expert

Our customer support team can help you reset any password. Please have your Merchant Identification (MID) number handy when you call.

Adelita, Customer Support Expert

Running low on supplies? No problem. Just contact our customer support team and they can assist. Please have in hand your Merchant Identification (MID) number when you call.

Adelita, Customer Support Expert

Transaction reporting including billing is available in Merchant Portal. Please sign in to access it. Or you may also call our customer support team. Just have your Merchant Identification (MID) number at the ready when you call.

Adelita, Customer Support Expert

A chargeback occurs when your customer or issuing bank disputes a transaction. Often this happens when a customer doesn’t recognize a purchase and they contact their bank to dispute the transaction. The bank then goes on to investigate the transaction and while they do that, they issue a chargeback to you which is deducted from your account.

Adelita, Customer Support Expert

Important record keeping is key to defending yourself against a chargeback. Here’s a checklist to help you respond:

1. Follow the instructions on the chargeback notification
2. Respond by the due date listed on the notification
3. Address your customer’s concerns with a written reply
4. Provide copies of all transaction documents, including, but not limited to:
   • Order forms
   • Invoices
   • Contracts
5. Make sure you respond to all retrieval requests on time and accurately.

For fast and easy access to view and respond to disputes, log in to Merchant Portal.

Adelita, Customer Support Expert

We’d love the opportunity to resolve your concerns. And if we can’t, our customer support team can help you close your account. Be sure the account holder is the one to call us—they need to initiate the cancellation. Please have your Merchant Identification (MID) number handy when you call.