We're here for you

Our always-on support is here to help you run and grow your business.

Help for existing customers

Everything you need—it's just a click away

Manage your account

Current customers—manage everything in one place. Log in to your Merchant Portal to view reporting, disputes, deposits, access statements, and more.

One destination for developers

Visit our developer page to access the APIs, SDKs and documentation you need.

Need to talk?

Our support team is on hand, 24/7

Call us anytime at 800-367-2638 (USA),
or fill out this form for a callback.

Request a callback

Your questions, answered

  • Where can I find my Merchant Identification (MID) Number?

    Put your tag in here.

    Adelita, Customer Support Expert

    Check for your MID number in three places:

    1. The top of your merchant processing statement
    2. On your sale or batch receipts
    3. If you’re using a card card terminal, look for a sticker with the MID number.
  • How do I reset my password?

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    Adelita, Customer Support Expert

    Our customer support team can help you reset any password. Please have your Merchant Identification (MID) number handy when you call.

  • How can I order more supplies?

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    Adelita, Customer Support Expert

    Running low on supplies? No problem. Just contact our customer support team and they can assist. Please have in hand your Merchant Identification (MID) number when you call.

  • How can I get a copy of my statement and understand my billing?

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    Adelita, Customer Support Expert

    Transaction reporting including billing is available in Merchant Portal. Please sign in >. You may also call our customer support team. Just have your Merchant Identification (MID) Number at the ready when you call.

  • What is a chargeback?

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    Adelita, Customer Support Expert

    A chargeback occurs when your customer or issuing bank disputes a transaction. Often this happens when a customer doesn’t recognize a purchase and they contact their bank to dispute the transaction. The bank then goes on to investigate the transaction and while they do that, they issue a chargeback to you which is deducted from your account.

  • How can I defend myself against chargebacks?

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    Adelita, Customer Support Expert

    Important record keeping is key to defending yourself against a chargeback. Here’s a checklist to help you respond:

    1. Follow the instructions on the chargeback notification
    2. Respond by the due date listed on the notification
    3. Address your customer’s concerns with a written reply
    4. Provide copies of all transaction documents, including, but not limited to:
      • Order forms
      • Invoices
      • Contracts
    5. Make sure you respond to all retrieval requests on time and accurately.

    For fast and easy access to view and respond to disputes, log in to Merchant Portal.

  • How do I cancel my account?

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    Adelita, Customer Support Expert

    We’d love the opportunity to resolve your concerns. And if we can’t, our customer support team can help you close your account. Be sure the account holder is the one to call us--they need to initiate the cancelation. Please have your Merchant Identification (MID) number handy when you call.

Come to the
commerce experts

Ready to take your business to the next level? We have the commerce solutions to drive your business growth.

Our experts and engineers are ready to get you started. Tell us your details and begin the route to Global Payments.

Get in touch 

Wherever you are, we’re there

From Hong Kong to Brazil, and everywhere in between—we have the local expertise to drive your growth. Contact your nearest team to see how we can support you.

Select your region

Corporate headquarters

Atlanta, Georgia 30326
USA

 

Other useful contacts

Media inquiries

Phone (+1) 770-829-8755

Email media.relations@globalpay.com

Investor inquiries

Phone (+1) 770-829-8234

Email investor.relations@globalpay.com

 

Learn more

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Email gsoc@globalpay.com

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