We're here for you
Our always-on support is here to help you run and grow your business.
Help for existing customers
Everything you need—it's just a click away
Manage your account
Current customers—manage everything in one place. Log in to your Merchant Portal to view reporting, disputes, deposits, access statements, and more.
One destination for developers
Visit our developer page to access the APIs, SDKs and documentation you need.
Your questions, answered
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Where can I find my Merchant Identification (MID) Number?
Adelita, Customer Support Expert
Check for your MID number in three places:
- The top of your merchant processing statement
- On your sale or batch receipts
- If you’re using a card card terminal, look for a sticker with the MID number.
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How do I reset my password?
Adelita, Customer Support Expert
Our customer support team can help you reset any password. Please have your Merchant Identification (MID) number handy when you call.
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How can I order more supplies?
Adelita, Customer Support Expert
Running low on supplies? No problem. Just contact our customer support team and they can assist. Please have in hand your Merchant Identification (MID) number when you call.
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How can I get a copy of my statement and understand my billing?
Adelita, Customer Support Expert
Transaction reporting including billing is available in Merchant Portal. Please sign in>. You may also call our customer support team. Just have your Merchant Identification (MID) Number at the ready when you call. -
What is a chargeback?
Adelita, Customer Support Expert
A chargeback occurs when your customer or issuing bank disputes a transaction. Often this happens when a customer doesn’t recognize a purchase and they contact their bank to dispute the transaction. The bank then goes on to investigate the transaction and while they do that, they issue a chargeback to you which is deducted from your account.
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How can I defend myself against chargebacks?
Adelita, Customer Support Expert
Important record keeping is key to defending yourself against a chargeback. Here’s a checklist to help you respond:
- Follow the instructions on the chargeback notification
- Respond by the due date listed on the notification
- Address your customer’s concerns with a written reply
- Provide copies of all transaction documents, including, but not limited to:
- Order forms
- Invoices
- Contracts
- Make sure you respond to all retrieval requests on time and accurately.
For fast and easy access to view and respond to disputes, log in to Merchant Portal.
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How do I cancel my account?
Adelita, Customer Support Expert
We’d love the opportunity to resolve your concerns. And if we can’t, our customer support team can help you close your account. Be sure the account holder is the one to call us--they need to initiate the cancelation. Please have your Merchant Identification (MID) number handy when you call.
Wherever you are, we’re there
From Hong Kong to Brazil, and everywhere in between—we have the local expertise to drive your growth. Contact your nearest team to see how we can support you.
Corporate headquarters
Atlanta, Georgia 30326
USA