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Help for existing
customers
Everything you need—it's just a click away
Manage your account
Current customers—manage everything in one place. Log in to your Merchant Portal to view reporting, disputes, deposits, access statements, and more.
One destination for developers
Visit our developer page to access the APIs, SDKs, and documentation you need.
Your questions, answered
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Where can I find my Merchant Identification (MID) number?
Adelita, Customer Support Representative
Check for your MID number in three places:
- The top of your merchant processing statement
- On your sale or batch receipts
- If you’re using a card terminal, look for a sticker with the MID number.
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How do I reset my password?
Adelita, Customer Support Representative
Our customer support team can help you reset any password. Please have your Merchant Identification (MID) number handy when you call.
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How can I order more supplies?
Adelita, Customer Support Representative
Running low on supplies? No problem. Just contact our customer support team and they can assist. Please have in hand your Merchant Identification (MID) number when you call.
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How can I get a copy of my statement and understand my billing?
Adelita, Customer Support Representative
You can check your billing and statements in Merchant Portal—just sign in to access it. Or call our customer support team with your Merchant Identification (MID) number at the ready. -
What is a chargeback?
Adelita, Customer Support Representative
You might get a chargeback if your customer or issuing bank disputes a transaction. Often this happens when a customer doesn’t recognize a purchase and they contact their bank to follow up. While the bank investigates the transaction, they issue a chargeback to you and it’s deducted from your account.
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How can I defend myself against chargebacks?
Adelita, Customer Support Representative
Important record keeping is key to defending yourself against a chargeback. Here’s a checklist to help you respond:
- Follow the instructions on the chargeback notification.
- Respond by the due date listed on the notification.
- Address your customer’s concerns with a written reply.
- Provide copies of all transaction documents, including, but not limited to:
- Order forms
- Invoices
- Contracts
- Make sure you respond to all retrieval requests on time and accurately.
For fast and easy access to view and respond to disputes, log in to Merchant Portal.
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How do I cancel my account?
Adelita, Customer Support Representative
We’d love to talk to you and try to resolve your concerns, so give us a call. If you still decide to leave, our customer support team can help you close your account. Be sure the account holder is the one to call us—they need to initiate the cancellation. And have your Merchant Identification (MID) number handy when you call.
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Come to the
commerce experts
Ready to take your business to the next level? We have the commerce solutions to drive your business growth.
Our experts and engineers are ready to get you started. Tell us your details and begin the route to Global Payments.
Get in touchWherever you are, we’re there
From Hong Kong to Brazil, and everywhere in between—we have the local expertise to drive your growth. Contact your nearest team to see how we can support you.
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Atlanta, Georgia 30326
USA
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